Getting to know Windows 8

With the launch of Windows 8 also comes two very interesting "usability testing" videos.

The first is from the New York Times and features some very heavy handed facilitation of the testing sessions (check it out at 22 seconds in where the facilitator is clearly telling the participant what to click on. Obviously, lurking behind the participant, pointing at things to click on, and generally leading the user is not a good way of gathering useful insights about a new interface. As a promotional piece, the video is great but some of the techniques used in the sessions made me laugh.

The New York Times invited five computer users to try their hands at navigating Microsoft’s new tablet-friendly redesign.



Next up is a bizarre piece of video from Three Sheets Research which looks at how users handle new interfaces when drunk.

This video is part of a set of web usability tests, focused on drinking customers, conducted by Three Sheets Market Research. Following the release of Windows 8, we wasted no time in trying out Microsoft's new operating system on a drunken subject. Jennifer, a 40-year-old mother of 2, is an active consumer of PCs, software and alcohol. She agreed to sit down with us the afternoon following the product's launch to share her thoughts on Windows 8, all while imbibing several rounds of her favorite tequila.



The first impressions of a new interface are crucial and the subtle hints provided by the user experience are designed to ease the user in by introducing the fundamental interactions and then building the experience up around them. Providing users with prompts should only be done if the task they are carrying out has been totally failed and there are no new insights being captured. Also, introducing a user to a new interface when they're drunk is totally useless as they might as well start again when sober.

Any new operating system will be difficult for a first time user, whether drunk, sober or just a bit slow. It is possible Jennifer will eventually learn how to use the software. But it is doubtful that, even the morning after, she'll ever fully recover from her initial impression of Windows 8 as confusing and unwelcoming.

Think about a time when you might have been drunk and first turned on a new mobile phone, played a new video game, or tried to buy a ticket from a ticket machine that you'd not used before. Unless you were incredibly persistant the experience will have been written off and you would have mentally started afresh the next day. The initial experience is considered null and any negative impressions should be considered alongside the fact that you weren't in "learning mode". Unless of course, the interface was designed to be used whilst drunk as is the case with SingStar which was usability tested on groups of drunk people before launch to see if it was simple enough to use after an night out - which was the exact scenario that Sony Computer Entertainment wanted their users to be in..