If you have ever had the misfortune of encountering an automated telephone menu then you will already know exactly how terrible the user experience is on these things.
If you haven't here's how they work: rather than talking to a real person you are played a recording of a person introducing the service you have just called up (the recording has been edited and compressed so much that it sounds like a robot voice). The user is expected to select their options by timing their response precisely and pitched perfectly. The voice recognition software is often incredibly flawed at best, and the resulting user experience is enough to put you off ever
This brilliant recording demonstrates just how frustrating automated telephone menus can be:
A fantastic parody of an automated telephone menu is here by the Fonejacker:
Showing posts with label mobile. Show all posts
Showing posts with label mobile. Show all posts
Connecting
Excellent documentary on how the relationship with digital devices and human interaction is merging to the point that our devices fade into the background and enable the user rather than interrupt them. Interaction design is now about providing a platform for the user to mould and shape into something they find useful.
The 18 minute "Connecting" documentary is an exploration of the future of Interaction Design and User Experience from some of the industry's thought leaders. As the role of software is catapulting forward, Interaction Design is seen to be not only increasing in importance dramatically, but also expected to play a leading role in shaping the coming "Internet of things." Ultimately, when the digital and physical worlds become one, humans along with technology are potentially on the path to becoming a "super organism" capable of influencing and enabling a broad spectrum of new behaviors in the world.
The 18 minute "Connecting" documentary is an exploration of the future of Interaction Design and User Experience from some of the industry's thought leaders. As the role of software is catapulting forward, Interaction Design is seen to be not only increasing in importance dramatically, but also expected to play a leading role in shaping the coming "Internet of things." Ultimately, when the digital and physical worlds become one, humans along with technology are potentially on the path to becoming a "super organism" capable of influencing and enabling a broad spectrum of new behaviors in the world.
Digital library in Bucharest metro station
This is an idea that has been seen on the Bucharest metro - as you wait for your train use your mobile to scan a book from the bookcase printed on the walls and then you'll have something to read on your journey. Fantastic!
via Reddit
via Reddit
Ford Keyfree Login
Get rid of the problem of remembering all your different passwords with Ford's Keyfree login software. Great concept - place your smartphone near your computer to automatically log in to your accounts.
Ford Keyfree Login from Ogilvy Paris on Vimeo.
Dynamic Physical Buttons on Touch Screens : Tactus Technology
World's first dynamic deformable tactile surface capable of creating dynamic physical buttons that users can actually see and feel in advance of entering data into the device.
Out of the box Samsung
This is a great idea! "Out of the Box" is a friendly user manual for Samsung smart phones by Vitamins Design London, Royal College of Arts Helen Hamyln Center and Samsung Design Europe.
Vertical Video Syndrome - A PSA
This is a brilliant video about the growing 'problem' of iPhone users who are shooting video vertically. Agreed, it doesn't look good, but I never knew it was such a big problem until I watched this...
Acquiring and Monetizing Mobile Users
Really interesting talk by Nick Bhardwaj on Acquiring and Monetizing Mobile Users. He discusses the importance of timing when it comes to finding the correct balance between making money and establishing a solid user base.
Acquiring users and monetizing an application can be very difficult with so many companies and such little information. How does a developer find networks who are looking to build a partnership rather than make a quick buck? What is the right price point a studio should be acquiring users at?
Nick will explore key questions and stipulations gaming studios should be asking for when signing contracts with mobile ad networks, review current offerings and platforms in the space, and provide insight on how NaturalMotion has developed their own user acquisition and monetization channels.
Acquiring users and monetizing an application can be very difficult with so many companies and such little information. How does a developer find networks who are looking to build a partnership rather than make a quick buck? What is the right price point a studio should be acquiring users at?
Nick will explore key questions and stipulations gaming studios should be asking for when signing contracts with mobile ad networks, review current offerings and platforms in the space, and provide insight on how NaturalMotion has developed their own user acquisition and monetization channels.
Pictures of People Scanning QR-codes
Great new website called Pictures of People Scanning QR-codes.
No posts yet.
http://picturesofpeoplescanningqrcodes.tumblr.com/
and this is just as entertaining wtfrqrcodes
MAKE Magazine with Layar Vision
Augmented reality (AR) is a fun technology that overlays digital media onto the physical world. Modern mobile devices like iPhones and Android phones are loaded with sensors like GPS, accelerometers and cameras that make AR possible. In this project we will augment the cover of MAKE magazine with a digital image and link it to a video on the web. To accomplish this, we'll learn the basics of the Layar AR platform, design a simple AR layer, and develop a very basic web service to deliver the AR layer to your smartphone.
Fantastic how-to article about creating an augmented reality magazine cover is here via BoingBoing
Machines
David Mitchell's opinion on machine usability. I particularly like the piece about mobile phone voicemails. Brilliant stuff.
30 years of UI and devices
Really fantastic collection of interactive devices.
Over the past 30 years, designer, writer, and researcher Bill Buxton has been collecting input and interactive devices whose design struck him as interesting, useful, or important. In the process, he has assembled a good collection of the history of pen computing, pointing devices, touch technologies, as well as an illustration of the nature of how new technologies emerge.
via BuxtonCollection
Commonwealth Bank - Vision for 2013
Another awesome realisation of the near future from the Australian Commonwealth Bank.
Delivering customer satisfaction beyond 2010 requires us to drive change and continually innovate beyond what the market dictates or our customers expect. Innovating through the digital platform is one way we can make this happen.
Looking to the next 3 years, the key trends we see shaping banking digital innovation are;
Customisation: Enabling our customers to have a personalised experience with the bank
Continuously connected: Providing immediacy and allowing our customers to access the bank and their financial information in real time
Cross platform functionality: Allowing our customers to access & move information across any digital device
Centralised financial management: Giving our customers to access all their financial information in one place
Community: Connecting our customers and facilitating the exchange of experience and advice
This video piece showcases a series of scenarios that showcases how we, as one of Australia's leading banks, can bring these to life and give our customers an experience and level of service that exceeds all expectations.
via http://www.youtube.com/user/CommBank
New Samsung Phone Replaces "Pinch to Zoom" With Less Catchy "Move Phone Closer to Your Face to Zoom"
Fantastic new smart phone interface means that rather than pinching the screen to zoom in, you just have to move it closer to your face in order to get the same effect. Simple user interaction smoothly executed.
Instead of the traditional pinch-to-zoom, resting two fingers atop the screen will allow you to zoom in by bringing the S II closer to your face or zoom out by holding it further away -- a naturalistic gesture that makes all the sense in the world to us. Moreover, when adding new widgets to your home panels, you'll be able to move between them by propelling the phone laterally.
via Android Community
Instead of the traditional pinch-to-zoom, resting two fingers atop the screen will allow you to zoom in by bringing the S II closer to your face or zoom out by holding it further away -- a naturalistic gesture that makes all the sense in the world to us. Moreover, when adding new widgets to your home panels, you'll be able to move between them by propelling the phone laterally.
via Android Community
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